This case study is focused on availability management and how it fits into service delivery and support. ITIL by definition is an entire library of best practices. Progressing through the case study, some ITIL processes are covered very lightly, primarily to illustrate the inter-relationship of all the process areas. This is done to focus on availability management, not discount the other process. Every ITIL process area needs to be addressed for a complete solution.
12 February 2020ITIL Availability Management